Refund Policy
Effective Date: 1/20/2025
At NurseTutor.org, we are committed to providing high-quality academic writing services tailored to the unique needs of nursing students and professionals. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds are granted, ensuring transparency and fairness for all users of our services.
1. Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
1.1 Order Cancellation:
- If you cancel your order before a writer has been assigned, you are entitled to a full refund.
- If a writer has already started working on your order, a partial refund may be issued, depending on the level of completion.
1.2 Missed Deadlines:
- If we fail to deliver your order within the agreed deadline without prior notice or agreement, you are eligible for a full refund.
1.3 Quality Issues:
- If the delivered work does not meet the agreed-upon standards and cannot be resolved through revisions, you may request a refund.
- Refunds for quality issues will be assessed on a case-by-case basis, and supporting evidence must be provided.
1.4 Plagiarism:
- If the work is found to contain plagiarism exceeding acceptable academic thresholds, you are entitled to a full refund. Proof of plagiarism must be submitted for verification.
2. Non-Refundable Situations
Refunds will not be issued in the following cases:
2.1 Change of Mind:
- Refunds are not available if you change your mind after the order has been delivered as per the original instructions.
2.2 Revision Policy Misuse:
- If you request excessive revisions beyond the scope of the original instructions, refunds will not be granted.
2.3 Delayed Client Response:
- Refunds are not available for delays caused by your failure to provide required information or respond to clarification requests.
3. Refund Request Process
3.1 How to Submit a Request:
- To request a refund, contact our support team at order@nursetutor.org with your order details and a clear explanation of the issue.
3.2 Review Period:
- Refund requests will be reviewed within 5-7 business days. We may contact you for additional information or clarification.
3.3 Resolution:
- If your refund request is approved, the amount will be credited back to your original payment method within 7-10 business days.
4. Partial Refunds
4.1 Partial refunds may be issued based on the proportion of the work completed at the time of cancellation or dissatisfaction.
4.2 The percentage of the refund will depend on the progress of the assignment and any agreed-upon adjustments.
5. Disputes and Escalations
5.1 If you are not satisfied with the outcome of your refund request, you may escalate the issue to our management team by emailing order@nursetutor.org with the subject line “Refund Dispute.”
5.2 We aim to resolve disputes amicably and in a timely manner.
6. Changes to Refund Policy
NurseTutor.org reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting the revised policy on our Website. Continued use of our services constitutes acceptance of the updated terms.
7. Contact Us
If you have questions about this Refund Policy or need assistance, please contact us:
- Email: order@nursetutor.org
- Phone: +254-707-856-930
We are dedicated to providing exceptional service and ensuring your satisfaction.